Frequently Asked Questions
We’re here to help, here are some of the top asked questions.
Shipping & Returns
-
Standard Shipping: 3-5 Business Days
Express Shipping: 1-2 Business Days
Normally orders are processed within 24-48 hours.
You will receive an email notification once your order has been shipped.
-
You have 2 options to track your parcel:
Have an account?
Log into your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information here.
I don’t have an account yetAs soon as your order has been fulfilled, you’ll receive a shipping confirmation email titled “Your order is on the way”.
You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.*Please note, tracking can take around 24-48 hours to update after dispatch
-
We ship our products worldwide. On the order process, please select the delivery / shipment address and we will ship there your order.
-
All orders are currently shipped from Switzerland and customers will not be charged customs or import fees for orders received within Switzerland.
For all other countries, you may be subject to additional import fees upon delivery.
Refusal to pay customs
If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee may be deducted from your refund.
If you’re still unsure on whether you’ll be subject to customs fees, we would recommend contacting your local customs office for more information before placing your order.
-
If you have received the incorrect items or the items you have received are faulty, please email [email protected] and we will help you with that.
If you are not satisfied with the goods you have received, you can return them to us within 30 days of receipt, providing they are in original resalable condition and was not used more than 25kb.
Once returned you will be entitled to a full refund which will not include the cost of the return postage.
We are not able to refund or exchange items that appear to have been used, opened, or are not in original condition. If you want these returned to you, we may request that you cover the delivery cost.
-
We have a very fast turn around of orders in our warehouses to ensure a quick delivery which means we cannot guarantee orders can be edited or cancelled once placed.
If you would like to edit or cancel your order please contact [email protected] with the subject ‘cancel’ and your order details as soon as possible.
Product Questions
-
Standard Shipping: 3-5 Business Days
Express Shipping: 1-2 Business Days
Normally orders are processed within 24-48 hours.
You will receive an email notification once your order has been shipped.
-
Yes, you can. You have no time limit of usage, but only a limited data allowance. Once exhausted, you can top-up by purchase an additional data allowance in our portal.
-
Yes, you can order an embedded SIM with any of the bundles we offer or also to tailor an ad-hoc bundle based on your requirements. Contact us by email and explain us your needs at [email protected].
-
Absolutely. Contact us today at [email protected] with your requirements and we will make you an offer. Please include your requirements such as: destination coverage, required monthly data allowance, product duration and any relevant detail that you may require from us to support.
-
The service is based on roaming agreements of Tier 1 level mobile operators such as Telefonica, T-Mobile, Vodafone, Orange, Swisscom, Airtel, MTN and many other leading operators.
-
iGlobeSIM is a brand name of Extrafon GmbH, a Swiss based telecom company with nearly 20 years of experience in the global telecom industry. Extrafon has entered into technology partnership with different Tier 1 operators worldwide and benefit from the access to these operators’ network structures and roaming footprint to be able to guarantee best quality of service at best price.
Still got questions?
Contact our email support team on [email protected]
