Frequently Asked Questions

We’re here to help, here are some of the top asked questions.

Shipping & Returns

How long will delivery take?

How do I track my order?

You have 2 options to track your parcel:

Have an account?

Log into your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information here.

I don’t have an account yet

As soon as your order has been fulfilled, you’ll receive a shipping confirmation email titled “Your order is on the way”.

You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.

*Please note, tracking can take around 24-48 hours to update after dispatch

Where do you ship to?

Will I need to pay customs?

All orders are currently shipped from Switzerland and customers will not be charged customs or import fees for orders received within Switzerland.

For all other countries, you may be subject to additional import fees upon delivery.

Refusal to pay customs

If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee may be deducted from your refund.

If you’re still unsure on whether you’ll be subject to customs fees, we would recommend contacting your local customs office for more information before placing your order.

What is your returns policy?

If you have received the incorrect items or the items you have received are faulty, please email [email protected] and we will help you with that.

If you are not satisfied with the goods you have received, you can return them to us within 30 days of receipt, providing they are in original resalable condition and was not used more than 25kb.

Once returned you will be entitled to a full refund which will not include the cost of the return postage.

We are not able to refund or exchange items that appear to have been used, opened, or are not in original condition. If you want these returned to you, we may request that you cover the delivery cost.

Can I edit or cancel my order?

Product Questions

These questions will be specific to the products that you are selling.

Can I use these everyday? and what happen when the data allowance has been exhausted?

Can I order an embedded SIM?

Can I order a service based on a monthly subscription basis?

How good is the service?

How does iGlobeSIM Operate?

iGlobeSIM is a brand name of Extrafon GmbH, a Swiss based telecom company with nearly 20 years of experience in the global telecom industry. Extrafon has entered into technology partnership with different Tier 1 operators worldwide and benefit from the access to these operators’ network structures and roaming footprint to be able to guarantee best quality of service at best price.

Still got questions?

Contact our email support team on [email protected]