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Privacy Policy

Extrafon GmbH (hereinafter: “Extrafon” and/or “We” and/or “Us”) respects your privacy and is committed to protect your privacy. This Privacy Policy sets out how Extrafon uses, processes and protects any information that you provide when you use Extrafon’s websites: and/or and/or (the “Website”) or when you and/or the Asset Owner (as defined below) engage with us to receive our products and/or services.


A vehicle, generator, rectifier or any other asset in respect to which the Service is used.

Asset Owner
The person and/or entity who/which engaged Extrafon and to whom/which the Service is rendered.

The information we collect from you and/or through our Service including personal details such as your name, date of birth, email address, and any other personally identifiable data (“Personal Data”).

Extrafon will collect Data about you when you do any of the following:

– Request information about our services
– Register to become a customer
– Use any of our services
– Use our Website
– Participate in any of our promotions, surveys or questionnaires.
By undertaking any of the above actions, you consent to the terms of this – Privacy Policy.
If you do not agree with the terms of this policy, you should not engage in any of the above activities and should discuss with the relevant individual within your organization.

Data collecting
When registering for our Service, we will typically collect such information as may be required to set up and deliver the Service. This information may include such items as:

  • Contact Name
  • Company Name
  • Asset Registration(s)
  • Billing Information such as bank account and sort code
  • Billing Address
  • Work Address

Our Website employs Cookies. A cookie is a small data file which is downloaded and stored on your device’s hard drive while browsing a website, which allows web applications to keep record of actions taken on such website or track related browsing activity.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our Website in order to tailor it to customer needs.

For more details regarding cookies, including how to control them, please check out the Help file of your browser or visit

In addition to Cookies, we may also collect the following information from our Website:

  • Name
  • Company name
  • Job Title
  • User Name
  • Password
  • Contact information including: postal address, email address, telephone/mobile number, fax number.
  • Demographic information such as postcode, preferences and interests
  • Geo-fencing information
  • Other information relevant to customer surveys and/or offers (such as number of vehicles)

When you provide us, and/or enable us to access, with any Personal Data, you affirm that you have the right to provide such Personal Data to us.

Information using
Extrafon may use your name and billing address for the purpose of invoicing you for the Service.
Extrafon may use your email address to contact you with regard to your account, such as to communicate that it is about to expire or to confirm any change to your phone number, and to respond to any inquiry you submit via our Website or by email.
Extrafon may also use your email address from time to time to inform you about our products and services that we think will interest you.

As a customer of Extrafon, you may also create a username and password, which we store in our database, for the purpose of you logging into your account.

You also have the option of providing us with your home and work addresses, which we will store, to enable you to access other features on the Service.

On some versions of the Service, you can also create a list of geo-fencing co-ordinates and/or addresses that you may edit on our Website, or on your mobile device. We store these addresses in our database so that you can access them when using our Service.

Where you have any concerns about how your Data may be used, you should in the first instance contact your employer/insurer to discuss.

Third parties
Unless we have your express consent, we will only disclose your Personal Data to third parties only if this is required for the purpose of completing your transaction with us. This is subject to the proviso that we may disclose or transfer your Personal Data to a partner company where you have supplied information via a site which is co-branded with that partner company or to members of our own group. If Personal Data about you may be shared with a partner company, we will tell you before we transfer such Personal Data so that you may opt out of this transfer if you wish.

We use your information only as set out in this Privacy Policy and will not sell, rent or pass your Personal Data on to others for marketing or other purposes, but Non Personal Data only.
Extrafon may also provide aggregate statistics about our customers, sales traffic patterns and related site information to reputable third-party vendors and relevant affiliate partners, but these statistics will include no personal Data.

We may also release account information where we believe in good faith that this release is reasonably necessary to comply with the law.

Extrafon are not responsible for any transfer of data undertaken by the Asset Owner. Where you as the Employee have any concerns about how your data is used by the Asset Owner or may be transferred by it, you should discuss in the first instance with the relevant individual within your organization.

Links to other websites
Our Website may contain links to other websites of interest. However, once you have used these links to leave our Website, you should note that we do not have any control over that other website(s). Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. We encourage our clients and users to carefully look at the privacy statement applicable to the website in question. If you are using a third-party website or service and you allow them to access and/or use your Personal Data you do so at your own risk.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place industry standard security technology and procedures to safeguard and secure the integrity and privacy of the information we collect. Extrafon will store all of your Personal Data on secured servers. Even though Extrafon takes reasonable steps to secure your Data, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot fully guarantee the security of information that is provided to, and/or attained by, us. Questions about the security of information provided to us, including the security of our Website, should be directed to us by sending us an email or writing to us at [email protected], indicating “Security Inquiry” in the subject line.

Changes to privacy policy
Extrafon may amend this Privacy Policy at any time and for any reason by posting the amended terms on the Website. All amended terms will be automatically effective without further notice. Your continued use of the Website and/or any services provided therein after any modification to this Privacy Policy will constitute your acceptance of such modification.

Personal information
You may choose to restrict the collection or use of your Personal Data in the following ways:

Adjusting your PC settings to restrict the way in which cookies are used
By notifying us that you no longer wish to receive marketing communications via email at [email protected] or in writing at:

Extrafon GmbH
Postfach 1657
8640 Rapperswil SG

Subject access requests
Enquiries relating to Tracking information should be directed to relevant the Asset Owner in the first instance.

Note that any subject access requests made directly to Extrafon may be disclosed to the Asset Owner. Where this relates to Tracking Information, the request will be handled jointly between Extrafon and the Asset Owner.

If you would like a copy of the information held on you or if you have an enquiry relating to the information entered via our websites please contact us:

By post at:
Extrafon GmbH
Postfach 1657
8640 Rapperswil SG

By email:
[email protected]

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Last Updated – February 2018

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